The national association for the supplementing profession.
The National Association of Insurance Supplementors is a not-for-profit professional association for the people who prepare, document, and submit supplemental estimates on property insurance claims in the United States.
The profession
When a roof or a home is damaged by wind, hail, or water, the carrier’s initial adjustment is a starting point. Hidden damage, code-required upgrades, manufacturer specifications, and items the first inspection missed have to be documented and priced before the repair can be completed and paid for. The professionals who do that work are insurance supplementors.
Supplementing has grown into a distinct discipline with its own firms, software, training, and career paths. It sits at the center of how residential property claims are resolved and involves contractors, homeowners, carriers, and regulators in every state.
NAIS defines good practice for the profession, verifies the people who meet it, and represents them when the rules that govern their work are being written.
Not-for-profit professional trade association
Governed by a Board of Directors drawn from the membership
Members in supplementing firms, contractor offices, and independent practice nationwide
Maintains the Code of Professional Conduct and the Verified Member registry
Our mission
To advance the practice of insurance supplementing through professional standards, education, and compliance, so that property claims are documented accurately, policyholders receive the full benefit of their policies, and contractors are paid fairly for the work a loss requires.
Our vision
A property claims system in which the supplementor is recognized by contractors, carriers, and regulators as a verified professional whose documentation can be trusted, and in which the rules governing that work are clear and consistent in every state.
Our principles
These principles guide the association’s decisions and are written into the Code of Professional Conduct that every member signs.
Fairness for the policyholder
A homeowner is entitled to a repair that restores the property to pre-loss condition, to code, with the materials the manufacturer requires. Accurate supplementing is how that happens.
Fair payment for the contractor
A contractor should not have to choose between doing the job right and getting paid for it. A properly documented supplement closes the gap between the initial estimate and the cost of a compliant repair.
Compliance
Supplementing is lawful, valuable work when it stays on the documentation side of the line that state public adjusting laws draw. Members know that line and do not cross it.
Integrity
The profession’s credibility rests on the accuracy of its estimates. Inflated scope and unsupported line items harm the policyholder, the contractor, and every other supplementor.
Respect for the carrier adjuster
The adjuster on the other side of a supplement is a professional with a job to do. Clear documentation and prompt responses resolve claims faster than conflict.
A career, not a stopgap
Supplementing is a profession with its own body of knowledge, continuing education, and community of peers.
How NAIS is governed
NAIS is a not-for-profit professional trade association governed by its members through a Board of Directors.
Board of Directors
NAIS is establishing its Board of Directors. Directors serve staggered terms and are drawn from the membership, including supplementing firms, individual supplementors, and contractors. Members interested in serving may contact the association.
Standards Committee
Maintains the Code of Professional Conduct and the documentation standards, and hears complaints against members under a published procedure.
Membership Committee
Reviews applications and renewals, verifies business and licensing details, and maintains the Verified Member registry.
Government Affairs Committee
Monitors state legislation and regulation affecting supplementing, prepares the association’s positions, and coordinates engagement with insurance departments.
Contact the association
General inquiries: info@supplementors.org
Membership: membership@supplementors.org
Media: press@supplementors.org
Concerns about a member: standards@supplementors.org
National Association of Insurance Supplementors · United States
Become a member
Membership is open to supplementing firms, individual supplementors, contractors, and affiliate organizations. Applications are reviewed by the Board of Directors.